At UGGI, we are committed to clarity and fairness regarding all refund requests. Please review the following terms carefully before completing your order:
1. Advance Payment (Deposit):
-
A 25% – 50% (Different from product to another) deposit is required to confirm the order and initiate production.
-
This amount is non-refundable if the customer cancels the order after production has begun.
2. If We Are Unable to Fulfill the Order:
-
If we are unable to produce the item due to any technical or logistical issue, the full amount will be refunded within 7 business days.
3. Manufacturing Defects & Delivery Damage:
-
All items are custom-made. Report any clear manufacturing defect or delivery damage within 24 hours of receipt via any of our channels (WhatsApp, Instagram, Facebook, or email) with photos.
-
Minor issues will be repaired at the customer’s location. Major defects will be repaired at our workshop; if repair is not possible, we will replace the item with the same model.
-
If the customer declines a replacement, a full or partial refund will be issued by agreement.
-
Any changes beyond the original design are charged to the customer. UGGI covers return shipping only when the fault is on our side (manufacturing or delivery damage).
4. Refund Method:
-
Refunds will be made using the same payment method used for the original transaction (bank transfer, mobile wallet, or InstaPay).
-
You’ll be required to share the same transfer details used initially.
📌 For any refund inquiries, please contact us at: sales@uggihome.com